Refund policy
Last updated: December 31, 2025
At Neptune Pro, we want you to be completely satisfied with your purchase. If you wish to return an item, you have 14 days from the date of delivery to initiate the return process.
Refund Process
Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will issue a refund of 47% of the paid price. This refund amount reflects deductions for original shipping costs and other fulfillment or service-related fees.
Eligibility for Returns
To be eligible for a return and refund, the following conditions must be met:
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The item must be unused and in the same condition as when received.
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The item must be returned in its original packaging.
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Proof of purchase or the order number must be provided.
How to Initiate a Return
To start the return process, please contact our customer support team at:
[email protected]
When contacting us, include your order details so we can guide you through the return process efficiently.
Return Shipping
Customers are responsible for the shipping costs associated with returning an item. We strongly recommend using a trackable shipping service to ensure the safe and successful return of your product.
Refund Timeline
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed within a few business days, depending on your original payment method and financial institution.
Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at:
[email protected]