Shipping policy
Orders placed on Neptune Pro are typically processed within 1 to 3 business days. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
Our shipping times range from 2 to 3 weeks, depending on your location and the shipping method selected at checkout. Please note that international orders may take longer due to customs clearance procedures beyond our control.
Free Shipping
We are pleased to offer free shipping on all orders placed on Neptune Pro. Enjoy a seamless shopping experience with no additional shipping costs.
Order Tracking
You can track the status of your order using the tracking information provided in your shipping confirmation email. If you have any questions regarding your shipment, our customer support team is happy to assist you.
Shipping Restrictions
Neptune Pro currently ships to locations within the United Kingdom and select international destinations. We do not ship to PO boxes or APO/FPO addresses.
Delayed Shipments
In rare cases, unforeseen circumstances such as inclement weather, customs delays, or carrier issues may affect delivery times. If your shipment is delayed, we will notify you as soon as possible and work to resolve the issue promptly.
Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:
[email protected]
Thank you for choosing Neptune Pro. We are committed to providing reliable shipping services and a smooth delivery experience for all our customers.